We offer Professional Support and we offer Premium Support. Professional Support topics receive our best-effort response during business hours of 9:00 am to 5:00 pm (CET time zone) via email or Skype chat. Professional Support services are included in our pricing and will be provided to all customers if Premium Support is not requested.
Premium Support topics receive first response 24/7/365 via email, Slack, Skype chat, WhatsApp chat, Telephone call, or whatever other preferred communication channel the client requests. A line item charge will be billed for Premium Support.
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